Five trends shaping the customer experience in 2026.

This report serves as a practical guide to the DORA AI Capabilities Model. It moves beyond the “what” and “why” to provide actionable guidance on the “how.” For each of the seven core capabilities, this report details implementation strategies, specific tactics for teams to get started, and methods for monitoring progress and fostering continuous improvement. The goal is to equip technology leaders and practitioners with the knowledge to build an organizational environment where the transformative potential of AI in software development can be fully realized.

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Unlocking AI's full potential: 2025 DORA AI Capabilities Model report