Key findings from the evaluation include the following:

In general, the three areas of key capabilities highly rated by customers are "quality of client management/engagement process," "ability to provide technical insights and competency," and "integrate vendor project team with internal team."
Based on IDC's 2024 Global SAP Implementation Services Buyer Perception Survey feedback from 52 of the evaluated vendors' customers, the most critical business priority for them was "increasing revenue," while the most critical vendor attribute for successful SAP implementation services was "ability to achieve desired business outcomes."
Enterprises remain focused on integrating SAP with other platforms and enhancing/realigning business processes when adopting SAP solutions. IDC's 2024 Global SAP Implementation Services Buyer Perception Survey indicates that over 59% of the SAP implementation projects involve integrating SAP products with non-SAP platforms/solutions. At the same time, buyers indicated that in over 59% of SAP implementation services projects, enterprises are undergoing some sort of business process change while consuming SAP solutions.

IDC MarketScape: Worldwide SAP Implementation Services 2025 Vendor Assessment

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